FAQ

How Our Service Works :

How Do I receive the manual ? How does this work?

We sell digital service manuals only. No physical copy or CD-ROM will be sent to you. Our system will grant you instant access to download the manual On Checkout page and via an email link once you complete payment. When you download the manual,
it is yours for good! 
most of Our software have both options , DVD's or Download ,
with the DVD Version you will get the download also as a bonus .

I purchased Diagnostic\EPC software How Do I Get It Installed ?

After Software purchase you will get download link PDF file, In this file you will find the download link , you will download all the files and then contact us for installation and activation, We will contact you also to schedule the installation service,
We are Offering Full Online Service & Support, Any Software That You Buy Will Be Downloaded, Installed And Activated By Our Professionals, So You Just Need To Sit Back And We Will Make It Work For You !


Where do I download the manual once I’ve paid?

After You cleared your paypal payment you will get a download link at the checkout page, instant download !

in addition, an email with the link to download your manual will be dispatched immediately. If the email isn’t showing up, be sure to check your “spam box” .

How long do I have to download the manual I purchased?

You have up to 14 days to download the manual with 3 max download attempts.
If you have trouble downloading a manual, please contact us .

I can’t figure out how to open the manual I purchased. Help!

Some of our service manuals are packaged in zip archives that need to be extracted before you can view the contents.
Download Free Winzip \ Winrar To Extract The Zip\RAR File.
iPhone/iPad users will need the iZip free app from the App Store to open Zip\RAR files.

To open PDF files we recommend the free Adobe Reader software.

If all else fails, we are here for you.
Simply contact us and we will get back to you within 2 Hours.

I received a “Sorry, you have reached your download limit for this file” or “File Not Found” error. Help!

Some customers have received these errors, particularly when attempting to download zip files from a iPhone\iPad. If you receive this error, please Contact us with your order information and we will manually send you the files within 4 Hours.

I can’t find certain information / How do I search the manual?

Almost all of our manuals are fully searchable and/or have an index. In Adobe Reader and most internet browsers, press CTRL+F to search for keywords. If you cannot find something, please feel free to contact us.

Do you offer refunds?

Sorry, we do not offer refunds for digital service manual purchases.

Why was my debit or credit card declined?

To help protect your account, PayPal uses a complex screening process for credit card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards.

A credit card might also be denied if:

  • The card issuer is having technical problems that prevent authorization of a transaction.
  • The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
  • You’ve inadvertently exceeded the limit on your card.

If you know that your credit card is valid but your payment doesn’t go through, you might want to:

  • Contact your credit card issuer directly. Ask why your card was declined, and whether you can still use it. If you can still use your card, please try your transaction again.
  • Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information.
  • Link a different credit card to your PayPal account.

Please call paypal directly for more info why your card is rejected :

Paypal +1 402-935-2050

 

What payment methods do you accept? Is your website safe?

We take your privacy seriously.
We accept secure Credit/Debit card payments via PayPal.
Our website uses the latest Secure Sockets Layer (SSL) technology with 128-bit encryption to safely transmit your payment data. 
None of your payment information is stored on our systems.

IF YOU DOESN'T HAVE PAYPAL ACCOUNT NO PROBLEM ,
YOU CAN STILL PAY WITH CREDIT CARD ,FOLLOW THIS STEPS:

Click On Create Account And you will be able to pay with Credit Card: